Uploaded on Jul 13, 2011
Dear James,
Firstly, I would like to thank you for arranging the tour which suited all our requirements perfectly. We had such an amazing time. Beijing was such a beautiful and great city. Everything we saw was just great with plenty of time to see everything we wanted.
Our accomodations, Crowne Plaza, was in a great location with all the amenities we desired. Our only wish was for a little more room in our hotel room for the 3rd person.
The cars were very clean and we enjoyed the friendly attitude of the drivers. Both were always helpful in helping our son (or ourselves for that matter) get in and out of the van. Our driver was even so concerned about our son staying warm he went out of his way to help us buy clothes to keep him warm. A really good initiative rarely seen in tour personnel (in my experience). They both made sure the van was nice and warm so we could warm up quickly after being out in the cold and they both drove very safely yet quickly to get to the next place in time. I was impressed!
In retrospect I also wish to congratulate you and your company on your professionalism. Before I contacted you via your website I had booked a China holiday through a large Thai travel company. A prompt response was required, but after 5 days I had no confirmation and their office was closed for New Year. I cancelled the booking and booked with you instead. Your response has always been prompt. The tour turned out to be amazing. Thank you so much for a great life time experience. We have already decided that in the future we will return to China. Without a doubt we will use your company again and will recommend China Travel Depot to our friends.
Best Regards,
Richard Henry
England