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Service Quality Standards


"We Share because We Care"


OUR MISSION IS TO PROVIDE A HIGH QUALITY PERSONAL AND PROFESSIONAL SERVICE TO OUR CUSTOMER'S NEEDS, WANTS AND EXPECTATIONS.


Our 4P-Standard Service


The 4P - Standard consist of PROFESSIONAL, PRIVATE, PERSONALIZED AND PROMPT travel services:

1. Professional
We provide you with professional and experienced customer support for over 30 years.
2. Private
We provide a extensive range of affordable China tours
3. Personalized
Have the opportunity to customize your own China trip, from flights, hotels, cities and dates.
4. Prompt
We provide time controlled and efficiency for a timed, hassle free and budgeted experience.


Our promise to you


We will meet your wants, needs and your expectations by:
1.Recognizing the diversity of needs

  • 2.Overseeing each of our various travel services
  • 3.Training professional employees at a high standard


Services we offer


1. Car / Minivan / Minibus / Bus
All of our vehicles are clean, air-conditioned, and in excellent condition. We maintained our vehicle well, so that our customers can feel as comfortable and as safe as possible, while taking the Car Rentals service with us.
7 Seats - Buick GL8
20-55 Seats Bus   12-15 seats - Benz MB100 5 Seats - Hongqi
9-14 seats - Jinbei


2. Foods
We always want to serve our customers with the best foods that they could enjoy. The food will be prearranged in local restaurants or hotels to save your time for a better tour experience.If you have certain food allergies or special requirements such as vegetarian food, simply let us know, we will do our best to accommodate your needs.
 

3. Tour Guides
All of our tour-guides are undergraduate graduates. Each one of them have their national tour-guide license. Each one of them acknowledged their site well, culturally and historically.


4. Accommodations
We selected the accommodations for our customers carefully. We take consider each feedback in deciding which accommodation would fit the best to meet our customers needs. Sometimes, when we found the 4-stars hotel have better advantages we might refer them to the 4-stars hotels instead of the 5-stars hotel.
Courtyard by Marriott Beijing Hotel Ibis Beijing Sheraton Guilin Hotel
HYATT REGENCY Xi'an

5. Extras
Our customers will get one cup of soft drinks (or local beer), during their meal-time.
Everyday, we will give our customers two bottles of mineral waters per person, for free!
We want to celebrate our customers' birthday too! Let us know if you will have your birthday during the time of traveling!



More Info:  About Us        China CYTS Tours        Why Choose Us?