General Information
Q1: Why book Activities with us?
Q2: What is Activities?
Q3: Dose the price of City Package includes the flight fare?
Q4: What is the travel document for us to travel in China?
Q5: Is there any traveling insurance while I'm traveling in China?
Q6: How to complain and claim?
Q1: Why book Activities with us?
A: Book Activities with China Travel Depot, you will get the following benefits
From half day or day tour, tour guide or transfers, private or seat-in-coach, we have included all of them for you!
Many last minute & affordable Activities to suit your time and budget!
Instant Confirmation Guarantee, Complete and Strong Support.
Secure online Booking and Payment powered by VeriSign 128-bit SSL Encryption!
Q2: What is Activities?
A: Activities offer you more than 50 single-destination tours in China including Private Day Tours, Seat-in-Coach Day Tours, Transfer, Tours Guides, Night Activities
Private Day Tour includes the follow components offering you the comfortable day trip with unbeatable value of price:
*Hotel pick-up and drop-off service and transportation in the city with air-conditioned private car/tour bus service as specified in the itinerary
*Chinese or western Meals as specified in the itinerary
*Professional tour guide and driver
*Sightseeing program with entrance fees as indicated
*the tour guide will contact you the day before the tour to confirm the pick-up time and venue.
Seat-in-Coach Day Tour includes the follow components offering you the well-organized day trip shared with others in the same car/tour bus:
*Hotel pick-up and drop-off service and transportation in the city with air-conditioned car/tour bus shared by others as specified in the itinerary
*Chinese or western Meals as specified in the itinerary
*Professional tour guide and driver
*Sightseeing program with entrance fees as indicated
*the tour guide will contact you the day before the tour to confirm the pick-up time and venue.
Q3: Dose the price of Activities includes the flight fare?
A: The price of City Package doesn't include flight fare, details of inclusive (accommodation, guide service, car service etc.) are indicated in inclusive & exclusive of the itinerary.
Q4: What is the travel document for us to travel in China?
A: A valid passport and necessary visas or permits are required for you traveling on our programs. All such documentation is the sole responsibility of yours, though your travel consultant may assist you in applying for the necessary travel documentation upon your request. We accept no responsibility or liability whatsoever for your failure to obtain appropriate documentation.
Q5: Is there any traveling insurance while I'm traveling in China?
A: Travel insurance is indispensable for you while staying and traveling in China and we highly recommend that you purchase full coverage travel insurance from your country of origin for your full benefits and travel protections. We are not responsible for any injury, loss, damage to persons or property when you stay in the hotels.
We may decline or cancel the hotel reservation if you do not have any travel insurance from your country of origin.
Please consult the licensed and professional insurance company at your country of origin before your departure for China for your own benefits and protection.
Q6: How to complain and claim?
A: If you have a complaint about your arrangements during the trip, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, you should contact us straight away by telephone/fax/email and we will endeavor to assist. If you are still not satisfied on your return home, you must write to our Customer Services within 14 days of returning from your holiday to allow your complaint to be investigated properly. Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, then we may not be able to deal positively with any complaint on your return.
Terms and Conditions
Reservation and Payment
Q7: How to book Activities?
Q8: What should I pay attention to when I book Activities?
Q9: What will the China Travel Depot tour guide do?
Q7: How to book Activities?
A: Step 1: search and select tours that meet your demands. You can search the tours by tour type, tour length, tour budget, and key destinations as shown in the web page. You are always welcome to write tour queries to our professional travel consultants if the listed Tour Packages do not suit you well.
Step 2: read carefully the detailed itinerary, tour price to make sure you understand what is include and excluded. We guarantee all Tour Packages are tested and conducted by China Travel Depot before, and we promise no hidden charges. It is advisable to know completely what you will be treated with all services before your departure for Tour Packages. It is better to be safe than sorry!
Step 3: reserve the selected Activities by filling out your personal information such as names as shown in the passport, home address, phone number, credit card information etc. Please note that you must sign up to become Member of China Travel Depot before making any reservation order. We strongly recommend that you should reserve Tour Packages at least 10 days prior to start date of the tour to make sure your reservation is handled properly and your Tour Packages are carried out smoothly. Any reservation within 24 hours prior to start date of the tour should be made by e-mail or phone call.
Step 4: Review your reservation order with information of what you have reserved, total amount for the products and services, payment information, terms and conditions etc.
Step 5: Submit your completed reservation order to China Travel Depot under the situation that you are fully aware of the terms and conditions.
Step 6: Receive real-time confirmation and Pay Now/Pay Later for full payment as listed in the confirmation letter.
Step 7: Receive payment receipt letter from us with final program. Now it is time to pack up for a wonderful holiday in China!
Q8: What should I pay attention to when I book Activities?
A: Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be over 18 years old and possess the legal capability and authority to book as the lead name and travel on holidays with us. You are responsible for ensuring the accuracy of the personal details or any other info rmation supplied in respect of yourself and any other persons traveling on the booking and for passing on any info rmation regarding the booking or any changes made in relation hereto, to all persons traveling on such booking, including but not limited to info rmation on schedule changes or copies of booking confirmation.
It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday.
Any person who is under 18 years old must be accompanied by an adult on his or her journey.
We strongly recommend you place your booking as early as possible for your own benefit when we have enough time to deal with the payment, change and cancellation.
Reservation should be made at least 24 hours prior to start date of the tour. We will instantly confirm your reservation online and email confirmation to you.
If any detail on the confirmation letter is not correct or complete tell us immediately. If there is an obvious error on the confirmation letter we reserve the right to correct it as soon as we become aware of it.
Reservation within 24 hours prior to start day of the tour should be made by e-mail or phone call. We will confirm such reservations on availability and updated price and reply via email.
E-mail address: mailto:activities@chinatraveldepot.com
Q9: What will the China Travel Depot tour guide do?
A: *Meet you at the airport/train station for transfer service
*Give you an insight into the cultural heritage of the places you visit.
*Arrange activities and independent sightseeing, where possible.
*Tell you about local restaurants when there is a chance to eat out.
*Generally help you with anything else you need to know.
*Offer your tour suggestions for your next holiday.
Cancellation and Refund
Q10: What is cancellation and refund policy for Activities reservation? Q11: Why did you cancel the Activities I have booked? Q12: Why did you change the Activities I have booked? Q10: What is cancellation and refund policy for Activities reservation?
A: If you want to cancel your booking or part of it, you must advise us in writing to Activities@ChinaTravelDepot.com by e-mail or +86-10-58158855-8827 by fax. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation letter within 24 hours. If you do not then please contact us to ensure your letter has been received.
To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours.
No Cancellation Fees if written cancellation notice is received more than 30 days prior to tour departure!
| Cancellation in advance | Cancellation penalty |
| More than 30 days | No Cancellation Fee |
| 30-10 days | 50% of the full payment |
| 9-0 days or no show | 100% of the full payment |
Q11: Why did you cancel the Activities I have booked?
A: We aim to provide your tours as booked. But we reserve the right to cancel your reservation if we have reasons to believe that your payment condition, health conditions may affect us to carry out the tour arrangements. We will remind you automatically and continuously about the payment status for the reserved tours by e-mails or fax. We are not responsible for any inconvenience or loss caused by the cancellation.
If a confirmed and paid reservation is cancelled by China Travel Depot, we will refund full payment received within 14 days.
Please kindly understand that your co-operation for punctual payment will not only protect your reservation and ticket, but help us to serve you and more people efficiently and smoothly.
Q12: Why did you change the Activities I have booked?
A: We hope that we will not have to make any changes to your tour itinerary, but because our tours are planned many months in advance and we sometimes do need to make changes based on the local situation. We reserve the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond our control make such alterations necessary.
If you have already booked with confirmation letter from us, we will let you know as soon as possible. We may offer you hotel/flight/sightseeing program alternatives in the same or higher standard if the original service is not available.
The confirmed flight/train timings with other details will be advised by e-mail 14 days before your arrival in China. You will get all air/train ticket from your tour guide or local agent after your arrival in China, which you should check carefully as soon as you receive it.
Important note-events beyond our control
Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.