Q1: Why should I provide ChinaTravelDepot.com my passport copy or related documents?
A: Credit card fraud is the number one enemy of financial security, we Chinatraveldepot.com has a set of reliable rules to avoid such cases, usually, we need our guests to send us copies of passport or credit card to verify the authenticity of transaction, but we never require full copies, just partially.
Q2: How do I get my air ticket?
A: Your E-ticket details will be sent to you by email once your booking is confirmed. Passengers holding e-ticket need only show their valid identification or passports to board the plane but need to ensure that the name on the e-ticket is exactly the same as the name on the identification or a passport.
Q3: What is the free baggage allowance on domestic flights?
A: 40 kg (88 pounds) per adult/child ticket allowed in first class, 30kg (66 pounds) per adult/child ticket in business class, and 20kg (44 pounds) per adult/child ticket for economy class. For infant tickets, please directly refer to airline policies and regulations. But some budget airlines do not offer free check luggage, such as China United Airlines, so please check individual airline policies and regulations for baggage allowance details.
Q4: What are carry-on baggage rules on domestic flights?
A: Passengers traveling first class that hold adult or child tickets are permitted to carry on two pieces of hand baggage. For business or economy class passengers, only one piece of carry-on baggage is allowed. Your hand baggage should be less than five kilograms (about 11 pounds) in total and any piece must have dimensions no larger than 20*40*55 centimeters (8*16*22 inches). Any items that exceed these criteria are treated as checked luggage.
Q5: What are the Fees of overweight baggage?
A: If your luggage is overweight, the excess amount will incur an additional charge reckoned by distance and weight: Generally, 1 kilogram (2.2 pounds) costs 1.5% of a full economy-class airfare (one way, adult ticket).
Q6: What are rules regarding liquid carry-on items on domestic flights?
A: Generally, liquid carry-on items are prohibited. Small amount of liquid for personal use are allowed as follows: Only one piece of each type is allowed; capacity must not exceed 100ml; cosmetics must be placed in separate bags; and everything is subject to security checks. Passengers with infants may request directly from airlines at the time of ticket purchase that free liquid milk products be served on their flights. For details, please directly refer to airline policies and regulations.
Q7: Can I book Infant ticket online for domestic flights in China?
A: We apologize that infant tickets can't be booked online. The infant ticket (which is 10% of adult price) could only be sold at the airline company cabinet at the airport; you'd better prepare some cash in CNY because credit card is not accepted in most counters.
Q8: What documents are required for Non-Chinese passengers if travel to Tibet?
A: Non-Chinese passengers need both a passport and Tibet Permit. Please make sure you have Tibet permit before your departure date or you will be rejected to board the plane to Tibet.
Q9: What should I do if I miss my flight?
A: Please contact us at +86-10-89192109 (for all) or consult the airline staff, usually, you need to make new booking at real time discount and cancel the original ticket at higher cost.
Q10: How can I get an invoice for my China flight reservation?
A: You can download invoice document for your China flight reservation by click the link at "Invoice Download" section in the E-ticket confirmation email sent by ChinaTravelDepot.
Q11: What kind of food is served on domestic flights in China?
A: Normally, food service is provided for passengers on domestic flights in China. Food varies depending on the flight time, and usually a light snack is served with a choice of tea, juice or water. A meal will be provided if your flight is during the meal time. Generally, the standard of food is average. Vegetarians can ask about a special meal when booking air ticket.
Q12: What should I do if I get the message: "PLEASE INPUT NUMBER." when I make a fight reservation on ChinaTravelDepot?
A: When you input phone number for your flight reservation, only Arabic numbers are accepted , so as to avoid the "Please input number" message, as shown in below screenshot.
Q13: What should I do if meet extreme weather?
A: Extreme Weather: if there are unexpected cancellation, delays or changes caused by bad weather like heavy rain/fog(which happens often around the world especially the Summer, so you may try to call airlines or airports directly if there are signs of bad weather), the only party who can take cares of you is the airlines counter/staff at the airport which you will be flying, ask or request them to help if you have any reasonable request like changing tickets, catering or accommodation and don't make your own arrangement before that procedure to avoid economic loss, if unexpected cancellations by airlines, please request writing cancellation in paper and send clear copy to us for full refund.
Q14: Why book China flights with us?
A: ChinaTravelDepot.com is proud to issue over 800,000 e-tickets per year! We are one of the biggest China Flight ticket providers in China!
Real-time flight schedule and information links with GDS seamlessly!
Cheap and Discounted air fare without hidden fees. Save up to 60%!
Secure online Booking and Payment powered by VeriSign 128-bit SSL Encryption!
Q15: What is the arrival procedure like in China?
A: Upon your arrival in China from abroad, you have to go through the following procedures, just as in other countries. To save time, you will be given some forms to fill in on board before landing. They include the Entry Registration Card, Health Card and Custom Luggage Declaration Form.
- Health check
On arrival, the first check you have to pass is the Quarantine Check. At the check point, you show your passport and the form you filled in on board. Anyone with listed diseases such as yellow fever, cholera, VD, leprosy, infectious pulmonary tuberculosis or AIDS will be forbidden to enter or be sent to the airport clinic for further checking. Those who are from areas with epidemics must show their valid certificates of inoculation against this disease. Those with symptoms of fever, diarrhea, vomiting or rashes must declare this information accurately.
For those who are going to stay longer in China , they have to show their quarantine certificate issued by an authorized health department abroad.
- Border entry
After passing through the Health Check, you come to the border control area (equivalent to the immigration control in the West) where you show the officer your passport and the Entry Registration Card. Your passport should be valid with a visa to China . Without a valid visa, you will find it difficult to enter the country. China does not issue visas at the border upon your arrival from abroad.
- Customs
After collecting your luggage, you will pass through the Customs. There are two channels, red and green. If you have nothing to declare, go through the green channel, otherwise take the red channel.
If you take things listed on the Customs Luggage Declaration Form in the red box such as computers, cameras, video cameras, gold and silver, printed or recorded materials, or anything more than you need during your travel in China, or something that you will not take out of China when you leave, you have to fill in the Customs Luggage Declaration Form which you are given, and then take the red channel where the Customs officer will check it to see whether you have to pay duty or you have to deposit the things at the Customs, or whether you can take them into China but have to take them out on your departure.
Please keep the stamped form with you and do not lose it, because you will be asked to give it back to the Customs officer for checking on your departure. If you do not take out all the things that you have brought in but you filled in the form, you will probably be asked to pay duty.
Q16: What is the departure procedure like from China?
A: Departure is relatively much simpler. As mentioned above, you have to take out the things that you had declared in your Customs Luggage Declaration Form which you filled in on your arrival. If any item is missing, a certificate by the relevant department is required (for instance, a certificate from the police is required if something is stolen); otherwise, you have to pay import duty according to the Custom regulations. And you will fill out the Departure Card and pass the security check.
The following items are prohibited imports:
Arms, imitation arms, ammunition and explosives of all kinds
Counterfeit currency and counterfeit negotiable securities
Printed matter, films, photos, gramophone records, cinematographic films, loaded recording tapes and video-tapes, compact discs (video & audio), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of China
Deadly poisons of all kinds
Opium, morphine, heroin, marihuana and other addiction inducing or hallucinatory drugs
Animals, plants and products made hereof infected with or carrying diseases, insect pests and other harmful organisms
Foodstuffs, medicines and other articles coming from epidemic-stricken areas and harmful to humans and livestock, or those capable of spreading diseases.
The following items are prohibited exports:
All articles enumerated as articles prohibited from import
Manuscripts, printed matter, films, photos, gramophone records, cinematographic films, loaded recording tapes and video-tapes, compact discs (video & audio), storage media for computers and other articles which involve state secrets
Valuable cultural relics and other relics prohibited from export.
Endangered and rare animals, plants (including their specimens) and their seeds or reproducing materials.
Q17: What are the major port cities to enter China?
A: Beijing , Shanghai , Guangzhou are the most popular places cities for entry and exit of China , which have the most frequent flights connecting with all parts of the world. Hong Kong which enjoys the reputation of Shopping Paradise is also a very ideal place for entry or exit of china. There are trains and shuttle buses running between Hong Kong and Guangzhou or Shenzhen every day. So after spending several days in Hong Kong for Shopping and sightseeing, you can take either trains or shuttle bus to Guangzhou or Shenzhen and begin your rest tour in mainland China . You can also take flights from Hong Kong to Guilin which is available every day or other major cities like Beijing and Shanghai . Of course there are some other cities for entry or exit of china like Chengdu. These cities have flights to and from certain nations. If you have any inquiriesquery, please feel free to let us know. You can also consult with your preferred airline.
Q18: What should I do if my flight is delayed?
A: It depends on how long the flight is delayed, or if you are comfortable and willing to wait for that long. If you are not willing to wait ,you can try to ask the check-in staff to see if there are other flights available, they normally are willing to help you transfer to other flights within the same airlines if the seats are still available, however by doing this, you are probably have to pay extra for transfer if your ticket was a discounted one.
Q19: What should I do if I lose my passport during my stay in china?
A: Always take best care of your passport. It will take at least 3-5 working days to get new passport and that you will delay or ruin your holiday when you are traveling among different cities in China . Always take a photocopy of your passport when you go out and leave your original passport in the hotel safety box.
If you do lose your passport, call your guide or travel advisor for help and notify the local Public Security Bureau (PSB) immediately. The PSB will then issue you a proof of lost passport, with which, you need to go to the nearest embassy or consulate of your own country to apply for a new passport. To have the replacement, you will need to know all the information previously recorded and show identification and proof of citizenship. With the new passport issued, you can get a new Visa in the PSB, so you can go on your trip or re-enter your country. Please note that in some cases, a replacement may take weeks to process, and it may be valid only for a limited time. So please take especial care of your passport in your journey.
Q20: How can I find my driver/guide, vehicle or pick-up point on arrival?
A: Our driver/guide will hold a board with your name and ChinaTravelDepot log on it, waiting you at the exit of the airport/port. You will not miss him/her. If unfortunately you do not see our driver/guide, you can call the emergency number at +86-10-89192109, we will help you ASAP.
Q21: What is the difference between a full fare and a discounted fare?
A: Full fares and discounted fares can be applied under different conditions. Policies vary among airlines. Details are shown during the China flight booking process.
Q22: When should I check-in at the airport?
A:Check-in time for domestic flights:
Please arrive at the airport at least 2 hours prior to the flight departure time in order to check in smoothly. The check-in counter will be closed 45 minutes ahead of the departure time, of course, you may have a try to call the airline if you are really late because there are possible delays for flights.
Check-in for international flights:
Please arrive at the airport at least 3 hours prior to the flight departure time in order to check in smoothly. The check-in counter will be closed 60 minutes ahead of the departure time. For international flight passenger please fill out the customs declaration card and departure card before your arrival in the airport.
The heavy traffic, complicated security check will take longer time than you expected, do set aside enough time to avoid the hectic at the airport.
Q23: I only have single entry visa to China, I will fly to Mongolia after visit China, and then fly back to China for my connect flight to India, do I need visa for return?
A: We checked with airport service center in Beijing and was informed that you are allowed to stay in China for no more than 24 hours for your connect flight from Mongolia to India via China . However it may be changed without prior notice, in this case we highly recommend you to contact Chinese Embassy in your local country to confirm before you plan to do so. If you are already in China , please call Chinese Custom Information Center by 010-64653610 to double confirm.
Q24: When I booked flight on your website, I also recognized that there is an airport transfer fee, what does this mean?
A: China Travel Depot also offers airport-hotel transfer service in the arrival city, our English-speaking representative will meet you at the local airport with your name and China Travel Depot Logo and accompany you to your hotel.
Q25: Do I need contact Airlines if I need wheelchairs service?
A: Yes. In most cases, airlines accepts wheelchairs directly free of charge without prior notice if the wheelchairs is not taken to the cabin but with goods; There must be appointment if the wheelchairs need to be taken to the cabin. It is better to check with airlines at least 72 hours in advance if the later case.
Q26: What regulations apply for transporting a wheelchair?
A: if manual or electronic wheelchairs are transported as checked baggage. They are qualified as free checked-baggage so they are not included in baggage allowance limits.
If a wheelchair is needed during check-in and has been approved by Airlines; it will be delivered at the departure gate before boarding.
If an electronic wheelchair is checked, the packing should be as follows:
? Wheelchair with leak-proof battery – Ensure the battery does not have a short circuit and it should be securely installed on the wheelchair.
? Wheelchair without leak-proof battery – The battery should not be installed on the wheelchair and should have protective packaging. It should be leak-proof and fixed with a belt, fixture or bracket on the pallet or in the cargo compartment. Ensure the battery does not have a short circuit and it is filled with suitable absorption material to absorb any leaked liquid.
? The packing will be marked as either "BATTERY, WET, WHEELCHAIR", or "BATTERY, WET, WITH MOBILITY AID".
? Additional labels will be added as "CORROSIVE" and "UPWARD"
Q27: When should I have my E-ticket after booking?
A: Your E-ticket confirmation details will be sent to you by e-mail within 24 hours after we received your full payment of the booking, or you will receive an email request for the verification of the payment to protect card holder's interest.
Q28: How to book China Flights with China Travel Depot?
A: Step 1: search and select flights that meet your demands. You are always welcome to write your specific queries to our professional travel consultants if the listed China Flights do not suit you well.
Step 2: read carefully the detailed description about the selected flights including flight number, time and date, airport name, restrictions on cancellation or change. Those information will help you to decide what you will book is what you actually need.
Step 3: reserve the selected China Flights by filling out your personal information such as names as shown in the passport, passport numbers, date of birth, phone number, credit card information etc. Please note that you must sign up to become Member of China Travel Depot before making any reservation order. We strongly recommend that you should reserve China Flights at least 3 days prior to your flight departure date to make sure your reservation is handled properly and your China Flights are arranged smoothly.
Step 4: Review your reservation order with information of what you have reserved, total amount for the products and services, payment information, terms and conditions etc.
Step 5: Submit your completed reservation order to China Travel Depot under the situation that you are fully aware of the terms and conditions.
Step 6: Receive real-time confirmation and Pay Now/Pay Later to settle the full payment.
Step 7: Tickets issued upon receipt of your full payment and e-mail you the receipt of the e-ticket.
Q29: What should I pay attention to when I reserve China Flights?
A: Before your place a booking all prices we advertise are accurate including airport and oil tax at the date of published, but we reserve the right to change any of those prices from time to time in accordance with the change of prices from the airlines. The Prices can go up or down. You will be able to find and see the updated price of your chosen flight before submitting your booking.
After you receive the confirmation letter, any increase of the airfare will be absorbed by ChinaTravelDepot of supplying your flight tickets resulting from oil, airport tax, and currency fluctuations. If any change in our costs would cause a reduction in your airfare, we will not make any refunds.
We will remind you by e-mail about full payment in order to secure your reservation. We strongly recommend you complete the full payment as early as possible so that we can arrange and ticket your flights smoothly and properly.
No Deposit- We do not charge any deposit for reservation, we stock everything for your interests.
Full Payment: Your punctual full payment is strictly required to secure your reservation and ticketing.
The ticket will be issued only after we have received the full payment. Full payment should be completed within 12 hours after the instant confirmation for your submitted reservation. Otherwise your reservation will be cancelled automatically.
Q30: Can I pay my tickets online?
Yes. ChinaTravelDepot.com provides two methods of on-line payment, Pay with PayPal & Pay directly by Credit Card. Both methods are safe and secure. The security of your private information is guaranteed to remain secure on our website.
- Pay via PayPal
If you had a PayPal account or want to pay by Credit Card via PayPal, please kindly settle the payment to our Paypal account directly: payment@chinatraveldepot.com
- Pay by Credit Card (Pay with Visa or Master card)
Note: To ensure the online credit card payment to go smoothly, and to enable ChinaTravelDepot.com to provide you with related travel services promptly, please pay attention to the following important requirements.
a) Credit card holder must be one of the travelers.
b) If Credit card holder isn't one of the travelers, you are also required to fill out "CreditCard Authorization Form" and send photo copy to us by email to complete the payment. Your booking will NOT be finally confirmed until we receive the "Credit Card Authorization Form" and the photo copy.
c) "Credit Card Authorization Form" and photo copy can be sent to us by email at payment@chinatraveldepot.com. You can always easily find the Credit Card Authorization Form on certain web page on our website and in our notification email. Or you can click the link below to download Credit Card Authorization Form.
d) If you pay by Chinese RMB credit card, you needn't fill out "Credit Card Authorization Form".
The ticket will be issued only after we have received the full payment. Full payment should be completed within 12 hours after the instant confirmation for your submitted reservation. Otherwise your reservation will be cancelled automatically.
The ticket will be issued only after we have received the full payment. Full payment should be completed within 12 hours after the instant confirmation for your submitted reservation. Otherwise your reservation will be cancelled automatically.
Q31: Why the website did not generate a confirmation after I paid for the ticket, while my bank account has been debited? (Payment Errors)
A: This may be caused by the internet. On rare occasions, the information for successful payment is not sent from the bank to our website, so the website cannot confirm that your payment has been made even though your bank account has been debited. In this case, we call it a "payment error" and we recommend you contact China Travel Depot by calling the Hotline at +86-10-89192109. After verifying that your payment has been made, China Travel Depot will change the status of your booking from "Confirmed" to "Paid".
Q32: How to confirm, if the credit card holder is not as same as the passenger's name?
A: If the credit card holder is not as same as the passenger's name, you are required to fill out " CreditCard Authorization Form " and send photo copy to us by email to complete the payment. Your booking will NOT be finally confirmed until we receive the "Credit Card Authorization Form" and the photo copy.
"Credit Card Authorization Form" and photo copy can be sent to us by fax at: +86-10-58158855-8827 or email us at payment@chinatraveldepot.com . You can always easily find the Credit Card Authorization Form on certain web page on our website and in our notification email. Or you can click the link below to download Credit Card Authorization Form .
Q33: What happens if I need to change my flight arrangements? Can I change or cancel my flight booking online?
A: To change or cancel your flight, please call us at +86-10-89192109 and send e-mail to chinaflights@chinatraveldepot.com . Fees may be incurred according to applicable airline regulations and/or ticket policies. The policies for reroutes and refunds differ among airlines and classes.
You can cancel your flight booking online easily. There is a cancellation link in our E-tickets confirmation email, just click it and you will be directed to the cancellation page. Or you may sign in Click on the "My account" located in the top right-hand corner of our home page. Log in and check your flight booking in "My trips". Click on the relevant flight booking number, or click the "Cancel" link on the right, to open the flight booking detail page. Click the "Cancel" button on the right of the detail page to cancel your flight booking.
Q34: How to get a ticket refund?
A: If you would like to request a refund, it will be handled according to the terms and conditions of the ticket that was purchased. Refunds can only be handled within the validity period of the ticket at the original purchase place of the ticket. It usually takes around 30 business days before the refund can reach to your account due to many procedures and international banks involved.
Q35: How can I pay for the changes?
A: We will reschedule your ticket according to your request and send you an e-mail with payment link, the payment need to be done ASAP before discount get lost, new E-tickets confirmation will be issued and confirmed if payment made in time.
Q36: What can I do if my flight was changed by airline?
A: When your flight was changed by the airline, we will info rm you by e-mail with the new schedule (normally the change is between 5 minutes to 2 hours). However if the change effects your travel plan, you can get full refund and purchase a new ticket. If you want to purchase a new ticket, please kindly call us at +86-10-89192109 or simple send e-mail to chinaflights@chinatraveldepot.com , we are always pleased to be at your service.
Q37: What can I do if my flight was cancelled by airline?
A: Normally when your flight was cancelled by airline, it will be automatically protected to another similar flight by the airline itself. We will inform you by e-mail with the new schedule and you need to confirm it in 2 days. However if the change effects your travel plan, you can get full refund and purchase a new ticket. If you want to purchase a new ticket, please kindly call us at +86-10-89192109 or simple send e-mail to chinaflights@chinatraveldepot.com , We are always pleased to be at your service.
Q38: What is the flight cancellation charge?
A: The airfares published on our website are quite restrictive and carry cancellation charges imposed by the airlines ranging from 10% to 100%. Therefore, there will be 10-100% cancellation fee after the ticket is issued. Any penalties after flight tickets are issued will be your responsibility.
As the cancellation policies differ among airlines and classes, even for the same class, different airline has different cancellation policy. Below are some guidelines for you as reference only, final cancellation charge is subject to confirm by the airline.
For full fare ticket, there will be about 10% cancellation charge
For 10-30% discount ticket, there will be 20-40% cancellation charge
For 40-50% discount ticket, there will be 60% cancellation charge, some airline will charge 100%
For discount over 50%, there will be no refund for cancellation.