Four Seasons Hotel (Hangzhou Xizihu Siji Jiudian) is located in the famous West Lake scenic area. It takes a short drive from shopping centers, like Hubin Shopping District, Qing He Fang, and Wulin Road. Nearby attractions include Lingyin Temple, Six Harmonies Pagoda, China Silk Museum, and Xixi Wetland National Park. Hangzhou Xiaoshan International Airport is a 45-minute drive from the Hotel. The Hotel can also arrange for limousine airport transfer upon request.

Four Seasons Hotel Hangzhou at West Lake features just 78 guest rooms - including five suites - plus three residential-style villas for families and larger parties. Many accommodations open to a terrace conservatory that features windows that may be pushed back in fine weather. Views encompass forest glades, traditional gardens or lovely West Lake. Room amenities include Plasma/LCD screen television with satellite TV and in-room movies, DVD player, Refrigerated private bar, tea/coffee maker, and slipper. Nonsmoking rooms and handicap accessible rooms are provided. Room service is available in 24 hours.

The 4.5-star property features 2 restaurants, a bar, and a lounge, offering fine Shanghainese, Cantonese, classical local, Asian and Western cuisine. Most staff in shops and restaurants speaks some English. Business amenities at this Four Season hotel consist of a banquet room, a pre-function lobby, and 3 high-tech meeting rooms. Recreation facilities include Spa, fitness facilities, indoor pool, and teen center.