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Customer Information

Clients: Malcolm Hartley

Satisfaction:

Uploaded on Jul 21, 2011

Dear James,

Sorry this has taken so long to reply but we have been busy sight-seeing!

Firstly thank you very much for all your help in organizing our trip in Dalian, we had a wonderful time and will definitely recommend both the trip and your company. We have dealt with CITS a few times as well and find your company so much better than they are and always dread having to get them to book tickets or anything for us!

Our guide was really great and engaging us from the start. Constantly talked to us, informed us, and not rushed us, very knowledgeable. Excellent English. Informed us that sometimes Chinese people don’t know how to prepare foods Western style; Very organized and knowledgeable. , we LOVED him.

All the meals were excellent. We especially enjoyed how the restaurants prepared vegetables, and we ate a lot of them: the cooks. The hotel was a fantastic surprise to find out we were staying there. Both driver and van were excellent.

Your company is great to work with in planning a tour of China. The email traffic between China Travel Depot and me was always prompt and well written. If anything was ambiguous - it was easily explained in a follow-up email! It may be true that we could have tried to do much of the touring on our own - but with the short amount of time available the services of China Travel Depot allowed us to make very good use of our limited time. The people in the central office and the guides were very professional. The guides also provided a connection to the people of China - this is hard to do if you arrange all the touring yourself or try to rely on day tours from hotels. Thanks for everything!

Best Regards,
Malcolm Hartley
England
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