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No 28,Hubin Road(Show Map)
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Address in Local Language:杭州市湖濱路28號（西湖邊）
Overall Satisfaction
From
96 Reviews
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
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would
recommend
Ms. HawaiiNut02760
(North Attleboro, Massachusetts)
Nov.04, 2011
- "Excellent service, good hotel, good location"
- Excellent service, good hotel, good location
Stayed here on a business trip during November. Service is excellent; staff is very attentive and helpful. The room was decent although it had a bit of a musty smell to it. Bed was very...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. maverick2912
(Shanghai, China)
Oct.21, 2011
- "Great Location"
- Great Location
Great location being one of the only international luxury hotels on West Lake. Shanghri La is also there but in desperate need of renovations.
Like all Hyatts' the restaurant design team did a...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. GentlePetal
(Perth)
Oct.02, 2011
- "Great stay"
- Great stay
Stayed on the club floor at the hotel for 4 nights. Our room was great, giving us a perfect view of the West Lake water show every evening. Loved the bathroom! The Chinese are finally cottoning on...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. EitanIsrael
(Tel Aviv)
Oct.15, 2011
- "One of the best hotels I have ever stayed- Just perfect"
- One of the best hotels I have ever stayed- Just perfect
Just a perfect place great location wonderful service , room are marvelous big and had all you need bad is very comfortable , this is really best choice you can make. Great also for business and...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. JLInternational
(Calgary, Canada)
Oct.01, 2011
- "Prefessional Excellence with hotel front services"
- Prefessional Excellence with hotel front services
From the moment we set foot at the hotel to the moment we bid farewell, the level of unparalleled attentiveness to all guests throughout the hotel was noticeable. It was that culture of enthusiasm...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
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would
recommend
Ms. zoecatCA
(Monarch Beach, California)
Sep.29, 2011
- "Hangzhou Hyatt"
- Hangzhou Hyatt
Great location and new hotel. We were going to stay at the Shangra-la and found out that it was very dated. We were told that the Hyatt was great and right on the lake. We got the information from...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. PAexpats
(Singapore, Singapore)
Sep.18, 2011
- "Great Staff and Location"
- Great Staff and Location
The Grand Hyatt is right on West Lake and just in front of the daily free Water Show. The rooms are typical large chain hotel rooms some with a lake view (ask for a high floor or you’ll be looking...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. JCranford
(Ventura, CA)
Sep.20, 2011
- "Thoroughly enjoyed my stay here."
- Thoroughly enjoyed my stay here.
Thoroughly enjoyed my stay here. The service and staff were exceptional on every level. I needed a HRC train ticket back to Shanghai and the concierge sent someone out to buy it and brought it up...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
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would
recommend
Ms. AUSSIETRAVELADVISER
(Australia)
Sep.21, 2011
- "GOOD HOTEL BUT MEAN WITH SOME FEATURES"
- GOOD HOTEL BUT MEAN WITH SOME FEATURES
I stayed in a club room and had requested a view of the lake which I got. Service was excellent but as in other Hyatt establishments some policies are mean. For example the club room was very...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. spiispii
(Shanghai, China)
Sep.23, 2011
- "Great hotel!!"
- Great hotel!!
on July23-24 2011,I really enjoyed the service and all staffs were excellent on every level. The Concierges are fantastic!
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities