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333 West Lake Road(Show Map)
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Address in Local Language:杭州西湖大道333號(hào)（南山路交叉）
Overall Satisfaction
From
56 Reviews
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
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would
recommend
Ms. Dirk R
(Sint-Lievens-Houtem, Belgium)
Aug.06, 2014
- "Europe feeling"
- Europe feeling
After more than a week traveling in China, I arrived in the Sofitel in Hangzhou and I felt for the first time at home. Very nice room with and very clean, wireless internet with good quality. Also...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. Andrea T
(Shenzhen, China)
Jul.13, 2014
- "Great Location & Excellent Service"
- Great Location & Excellent Service
The hotel is located adjacent to West Lake and at a metro stop. The food available in the restaurant was quite expensive so we opted to eat locally at a restaurant recommended by the staff. The staff...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. Timberwolf2013
(Hong Kong, China)
Jul.14, 2014
- "Great location and great breakfast buffet"
- Great location and great breakfast buffet
Its location is excellent! Just walking distance to West Lake (and it's on the "good" side of West Lake that's close to downtown). It's hard to get taxi in Hangzhou, so great location is important...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
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would
recommend
Ms. CBT050
(Ningbo)
Jul.24, 2014
- "Do not stay during construction"
- Do not stay during construction
Nice hotel, good location, but DO NOT stay until they finish the construction. We were warned at check-in about "a little noise", so they "upgraded" to the 5th floor away from the construction. All...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. worldlyCanada
(Canada)
Jul.03, 2014
- "Service like no other!"
- Service like no other!
The true gauge of any good hotel is the quality of its service, and the Sofitel in Hangzhou clearly sets the standard. Situated close to both West Lake and downtown, this newly renovated hotel is...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
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would
recommend
Ms. Chellasamy V
Jun.15, 2014
- "Best location for west lake"
- Best location for west lake
Ideal location for tourists visiting hangzhou, very close to west lake can be reached less than five minutes by walk, very nice reception and understanding customer service. Rooms are very clean and...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. HC1969
(Melbourne, Australia)
Jun.19, 2014
- "Excellent hotel "
- Excellent hotel
Great location between the lake and town area. Recently renovated rooms and facilities. Breakfast buffet was the best we had during our tour of China. Staff were very helpful and friendly even...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. chrysantha
(indonesia)
Jun.23, 2014
- "Need renovation"
- Need renovation
I usually like Sofitel brand..and I hope I will feel the same as I arrive in Hangzhou,especially I had seen the room from the website,so luxury,nice,warm..but I feel disappointed when I see the rooms...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
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would
recommend
Ms. Ilovepannekoeken
(Shanghai, China)
Apr.18, 2014
- "Beautiful luxury hotel though staff assistance should be improved"
- Beautiful luxury hotel though staff assistance should be improved
I believe the hotel is very good however the staff should be less passive in communicating and be more trained.
The ladies at the check-in desk were wonderful and helped us very kindly to check...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities
would
recommend
Ms. Brigitte2000
(New York City, New York)
Apr.20, 2014
- "Good Hotel, but not on the lake"
- Good Hotel, but not on the lake
I enjoyed staying at this hotel. It's in a great location. The only downside was that I thought we would have a lake view. It is not on the lake at all.
The staff were great, the hotel was...
- Value for Money
- Location
- Room Comfort
- Service Quality
- Food / Dining
- Hotel Facilities